FAQs

 

What types of skincare products do you offer?

Arche Man Store specializes in a curated selection of skincare products that focus on hydration, rejuvenation, and enhancing natural beauty. Our offerings include top sellers such as the Active Eye Cream and Age Defying Serum, which are formulated with clean, cruelty-free ingredients.

How do your products benefit the skin?

Our products are designed to provide unique benefits, such as soothing tired eyes and improving skin elasticity. For instance, the Active Eye Cream targets puffiness and dark circles, while the Age Defying Serum works to reduce the appearance of fine lines and wrinkles, contributing to a more radiant and youthful complexion.

Are your products cruelty-free?

Yes, all of our products are formulated with a commitment to cruelty-free practices. We ensure that no animal testing is conducted at any stage of product development, aligning with our values of ethical skincare.

What is your return policy?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. Please note that items must be unopened and in original condition to be eligible for a return, and a 25% restocking fee applies to all returns.

How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via email at info@archeman.com. We are dedicated to addressing your concerns promptly and effectively.

Do you offer international shipping?

Yes, we offer international shipping options. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon delivery and contact us immediately. We will review the issue and work to resolve it promptly, ensuring your satisfaction with our products.

Can I exchange products?

We do not offer direct exchanges. The most efficient way to obtain a different product is to return the item (if eligible) and place a new order separately.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, refunds will be issued to your original payment method within 10 business days, minus the applicable restocking fee.