Return and Refund Policy

Arche Man Return Policy

At Arche Man, we value your trust and satisfaction. Please review our updated return policy carefully before making a purchase.

Company Information
Arche Man
Email: info@archeman.com

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note the following rules:

  • Returns accepted within 14 days of delivery

  • Customer is responsible for return shipping

  • A 25% restocking fee applies to all returns

  • Opened or used cosmetic/personal care products cannot be returned or refunded

  • Final sale items cannot be returned

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it—unused, unopened, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at info@archeman.com. Once your return is approved, we’ll provide you with a return shipping label and instructions.

⚠️ Important: Items sent back without first requesting a return will not be accepted.

Returns should be mailed to:
Arche Man
965 Frankford Ave Unit 307
Philadelphia, PA 19125

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you receive the wrong product. We will review the issue and resolve it promptly.

Exceptions / Non-Returnable Items

  • Opened or used products (cosmetics, skincare, grooming, or other personal care items)
  • Custom or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Final sale items

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get the product you want is to return the item (if eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. However, this does not apply to opened or used cosmetic/personal care products, which remain non-returnable.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days (minus the 25% restocking fee).

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at info@archeman.com.

Summary:

  • 14-day returns allowed only if items are unopened, unused, and in original condition.
  • 25% restocking fee applies.
  • Opened/used products cannot be returned or refunded.

 

At Arche Man, we prioritize your trust and satisfaction. It is essential to review our return policy thoroughly before making a purchase to ensure a smooth transaction.

Company Information
Arche Man
Email: info@archeman.com

Returns

We maintain a 14-day return policy, which allows you 14 days from the date of delivery to request a return. The following rules apply:

  • Returns are accepted only within 14 days of delivery.
  • The customer is responsible for the cost of return shipping.
  • A 25% restocking fee will be applied to all returns.
  • Opened or used cosmetic and personal care products are not eligible for return or refund.
  • Items marked as final sale cannot be returned.

Eligibility for Returns

To qualify for a return, the item must be in the same condition as received—unused, unopened, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@archeman.com. Upon approval of your return, we will provide you with a return shipping label and further instructions.

Important: Items returned without prior authorization will not be accepted.

Returns should be mailed to:
Arche Man
965 Frankford Ave Unit 307
Philadelphia, PA 19125

Damages and Issues

Please inspect your order upon delivery. If you find that an item is defective, damaged, or if you receive the wrong product, contact us immediately. We will assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

  • Opened or used products (cosmetics, skincare, grooming, or other personal care items)
  • Custom or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Final sale items

Exchanges

We do not facilitate direct exchanges. The most efficient way to obtain the desired product is to return the item (if eligible) and place a new order separately.

Refunds

Upon receipt and inspection of your return, we will notify you regarding the approval of your refund. If approved, refunds will be processed to your original payment method within 10 business days (minus the 25% restocking fee).

It is important to note that additional time may be required for your bank or credit card company to process the refund. If more than 15 business days have elapsed since your refund was approved and you have not received it, please reach out to us at info@archeman.com.

Summary:

  • 14-day returns are permitted only for unopened and unused items.
  • A 25% restocking fee applies to all returns.
  • Opened or used products are not eligible for return or refund.